Exciting opportunity to join this leading High Street banking group in a customer facing sales orientated permanent role.
Experience / Skills required:
Ideally a background in the Retail Banking Industry, or minimum of 2 years experience in a customer facing sales orientated (retail) role.
Able to quickly develop a rapport with customers.
Ability to work to targets
Experience in selling a wide range of products
Interpersonal skills such as relationship building with customers and engaging colleagues in support of team targets. No cold calling required, all sales activities are for existing customers.
Working with colleagues to improve their lead generation abilities
Self motivation to exceed targets
The Role:
• Service and sales – “help and advice” to customers
• Build relations and identify areas to meet customer needs
• Selling within Non-Regulated Environment e.g. personal lending, credit cards, added value accounts, general insurance – plus new accounts, savings and referrals to mortgage and pensions advisors.
• A strong desire and passion to exceed targets and objectives
• Provide an excellent customer service
• Expectancy of 30 customer meetings per week,
• Identifying and approaching existing customers by phone to secure appointments
• Working alongside and engaging colleagues e.g. customer assistants and account openers with quality referrals
• Focusing activities on the right customer opportunity by ensuring that full and effective use is made of the Bank’s lead generation systems
• Targeted in following key areas:
o Personal Lending
o Savings account and attraction of new money to bank
o Generating leads /appointments for the specialist sellers i.e. Mortgage Specialists / Financial Advisors
o Attraction of new customer accounts
o General Insurance
o Added Value Accounts
o Credit Cards
o Internet and Phone Bank
• Participation expected in daily and weekly team meetings to improve team results
• Planning your own strategy for achievement of targets
• Keeping knowledge of Bank products and competitor activity up to date
• Undertaking regular tests and observation during customer interviews to ensure knowledge and compliance with regulations is maintained
An excellent range of benefits including:
Basic Salary £16,400 – £23,300 based on level of experience and current proven earnings with unlimited individual bonus opportunity
A thorough and bespoke training and development plan
Company Shares + Share Save Scheme
Company Pension Scheme
35 hour working week, including Saturdays (although sometimes you will be expected to work additional hours to fulfil your role)
22 days Holiday (increasing to 27 days with length of service) + 8 Statutory Bank Holidays
Career Wear
Staff Bank Account
Staff Offers (holidays, cars etc)